Buffalo Diamond Detailing
Service Agreement, Cancellation & Liability Policy
Buffalo Diamond Detailing (“we,” “us,” “our”) is a mobile detailing service based in Buffalo, NY. By booking an appointment with us, you agree to the terms below — written in plain English, so reach out any time if something isn’t clear.
Booking & Payment
Appointments are booked through our online scheduling system. A valid form of payment is required to confirm your appointment, and payment is due at the time of service unless otherwise noted at booking. Prices are based on vehicle type and condition — heavily soiled vehicles may incur an additional fee, which we’ll always discuss with you before starting work.
What We Need From You
- Water & electricity. Please provide access to an outdoor water spigot and a standard electrical outlet at the service location. We bring everything else.
- Vehicle access. Please make sure your vehicle is accessible (unlocked, or keys available) at the scheduled time and location.
- Personal belongings. Please remove cash, jewelry, electronics, and other valuables from the vehicle before your appointment. We are not responsible for lost, damaged, or missing personal items left inside the vehicle.
- Workspace. Enough clearance around the vehicle for us to work safely.
Cancellations & Rescheduling
We hold your appointment time and turn away other bookings to be there, so we ask for at least 24 hours’ notice to cancel or reschedule.
- 24 hours or more notice — no charge, reschedule freely.
- Less than 24 hours’ notice, or a no-show (we arrive and can’t access the vehicle or reach you) — a $50 cancellation fee applies.
- Weather. We’re a mobile service, so severe weather can make some services unsafe or ineffective. If we need to reschedule because of weather, there’s never a fee — we’ll reach out to find a new time.
Photo & Video Consent
We may take before-and-after photos and short videos of the vehicles we detail, including your vehicle, for use in our marketing, portfolio, website, and social media (Instagram, TikTok, Facebook, and similar platforms). We don’t include identifying information like license plates or personal belongings, and we’re always happy to leave your vehicle out of any photos or video on request — just let us know before or during your appointment.
Vehicle Condition & Limitation of Liability
We treat every vehicle like it’s our own, but a few things are outside our control:
- Pre-existing damage, wear, or aftermarket modifications (sun-faded trim, loose or cracked plastic, existing paint damage, etc.) are not caused by our service and are not our responsibility to repair.
- Deep-set stains, odors, or damage present before the detail may improve significantly but aren’t always guaranteed to fully resolve.
- We are not responsible for mechanical, electrical, or cosmetic issues that existed before your appointment.
- To the fullest extent permitted by law, our liability for any claim related to a detail is limited to the amount paid for that service.
Right to Refuse Service
We reserve the right to decline or stop a service if a vehicle presents a safety hazard, contains biohazards (mold, pests, bodily fluids, hazardous materials, etc.), or if the service location is unsafe. In these cases, our cancellation policy above still applies.
Satisfaction Guarantee
If something about your detail doesn’t meet expectations, let us know within 24 hours of your appointment and we’ll make it right — that’s part of how we do business.
Governing Law
This agreement is governed by the laws of the State of New York.
Changes to This Policy
We may update this policy from time to time. The version posted here is always the current one.
Questions? Reach us at (716) 320-1581 or info@buffalodiamondco.com.
Last updated: July 6, 2026.